A-LA-CARTE FEATURES

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Most commercial IP phone systems are sold “out-of-the-box”, leaving you with features your business may or may not need, while negatively affecting your operating budget.

At CrossPath Telecom Network®, we partner with your business and customize the phone system to meet your specific business needs.  Since every business environment is unique, all system features are a-la-carte, allowing you complete flexibility over the phone system design.

Worried about system maintenance?  Worry no more!  CrossPath Telecom Network™ systems are 100% Maintenance Free!  We cover 100% of all natural hardware, software, and equipment failures – plus, all internal configuration changes to your system are completely FREE!  Goodbye costly service visits!  Better yet, most configuration changes can be made remotely offsite, so there will be no disturbance to your business operations.

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Start enjoying the freedom and complete flexibility of the CrossPath Telecom Network® today!

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CUSTOM RING GROUPS – (FREE FEATURE) Customizes the ringing order of extensions during inbound calls

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VOICEMAIL-TO-EMAIL – (FREE FEATURE) Automatically forwards voicemails to your email address – for out-of-office listening access

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BUSINESS-CLASS TEXTING – Online SMS text messaging service – Send and Receive text messages  via your publicized business telephone number – More info

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CALL RECORDING – Listen back to all inbound and outbound calls instantly through the online audio library

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SERVICE ASSURANCE – Automatically re-routes incoming calls to a designated phone number(s) during an Internet outage

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AUTO-ATTENDANT – Allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist

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MOBILE APPLICATION – Turn any smartphone, tablet, or PC into a virtual extension of your phone system – More info

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CALL QUEUE – Call center phone queue routing

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CALL BLOCK – (FREE FEATURE) Instantly blacklist undesired callers

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TIME-OF-DAY ROUTING – Automatically routes calls during a specified time of day or night

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PARKING LOT – Universal park hold positions

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FOLLOW ME – Follows user by calling multiple numbers

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MESSAGE-ON-HOLD – Professionally produced message and music playing while a customer is placed on hold (customized for your business) — the CrossPath marketing team will assist in writing your script! – More info

Listen to actual CrossPath Message-On-Hold production samples below:

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PLUS – many more!